LORDSWOOD OSTEOPATHIC CLINIC
LORDSWOOD LEISURE CENTRE
N O RT H D A N E WAY, L O R D S W O O D
CHATHAM, KENT, ME5 8YE
TEL: 07809 304027
GDPR 2018 PRIVACY NOTICE
This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.
The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek
to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data,
protection against the unlawful processing of personal data and the unrestricted movement of personal data
within the EU and its storage within the EEA.
1 - Your Practice Lordswood Osteopathic Clinic, based at Lordswood Leisure Centre, North Dane Way,
Chatham, Kent, ME5 8YE, which hereafter for the purposes of this Privacy Notice will be referred to as the
Osteopaths, is pleased to provide the following information:
2 - Who we are
The Osteopaths diagnose and treat health conditions. Treatments are carried out in accordance with the
Institute of Osteopathy’s patient charter http://www.iosteopathy.org/osteopathy/the-patient-charter/.
The practice may also provide other treatments, about which our staff will be pleased to provide more
3 - Personal Data
a) For the purposes of providing treatment, Osteopaths may require detailed medical information. We will
only collect what is relevant and necessary for your treatment. When you visit our practice, we will make
notes which may include details concerning your medication, treatment and other issues affecting your
health. This data is always held securely, is not shared with anyone not involved in your treatment, although
for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any treatment that you
give your explicit consent to allow Osteopaths to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to
remind you of future appointments and provide reports or other information concerning your treatment. As
part of our obligations as primary healthcare practitioners there may be circumstances related to your
treatment, on-going care or medical diagnosis that will require the sharing of your medical records with
other healthcare practitioners e.g GPs, consultants, surgeons and/or medical insurance companies. Where
this is required we will always inform you first unless we are under a legal obligation to comply.
b) For marketing purposes, the Osteopaths may also use the contact details provided by you to respond to
your enquiries, including making telephone contact and emailing information to you which the practice believes may be of interest to you.
c) In making initial contact with the practice you consent to Osteopaths maintaining a marketing dialogue
with you until you either opt out (which you can do at any time) or we decide to desist in promoting our
services. Osteopaths may occasionally also act on behalf of its patients in the capacity of data processor,
when we may promote other practitioners based at our premises, who may not be employed by us. Osteopaths do not broker your data and you can ask to be removed from our marketing database by emailing or
phoning the practice using the contact details provided at the end of this Privacy Notice.
d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses.
computer, and that the visitor’s browser provides to the website each time the visitor returns. Word-
f) Osteopaths will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data.
4 - Legal basis for processing any personal data
To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.
5 - Legitimate interests pursued by Osteopaths
To promote treatments for patients with all types of health problems indicated for osteopathic care.
6 – Consent
Through agreeing to this privacy notice you are consenting to Osteopaths processing your personal data for
the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.
7 – Disclosure
Osteopaths will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records, although our administration team will have access to your
contact details so that they can make appointments and manage your account. Osteopaths will not disclose
your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.
8 - Retention Policy
Osteopaths will process personal data during the duration of any treatment and will continue to store only
the personal data needed for eight years after the contract has expired to meet any legal obligations. After
eight years all personal data will be deleted, unless basic information needs to be retained by us to meet
our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.
9 - Data storage
All Data is held in the United Kingdom. Osteopaths does not store personal data outsiders the EEA.
10 - Your rights as a data subject
At any point whilst Osteopaths are in possession of, or processing your personal data, all data subjects have
the following rights:
• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be
erased from our records.
• Right to restriction of processing – where certain conditions apply you have a right to restrict the
• Right of portability – you have the right to have the data we hold about you transferred to another
• Right to object – you have the right to object to certain types of processing such as direct marketing. • Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.
In the event that Osteopaths refuses your request under rights of access, we will provide you with a reason
as to why, which you have the right to legally challenge. At your request Osteopaths can confirm what information it holds about you and how it is processed.
11 - You can request the following information:
• Identity and the contact details of the person or organisation (Osteopaths) that has determined how
and why to process your data.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing. • If the processing is based on the legitimate interests of Osteopaths and information about these interests.
• The categories of personal data collected, stored and processed. • Recipient(s) or categories of recipients that the data is/will be disclosed to. • How long the data will be stored.
• Details of your rights to correct, erasure, restrict or object to such processing.
• Information about your right to withdraw consent at any time. • How to lodge a complaint with the supervisory authority (ICO).
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement
necessary to enter into a contract, as well as whether you are obliged to provide the personal data
and the possible consequences of failing to provide such data. • The source of personal data if it wasn’t collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful
information about the logic involved, as well as the significance and expected consequences of such
12 - To access what personal data is held, identification will be required
Osteopaths will accept the following forms of identification (ID) when information on your personal data is
requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three
months. A minimum of one piece of photographic ID listed above and a supporting document is required. If
Osteopaths is dissatisfied with the quality, further information may be sought before personal data can be
released. All requests should be made to firstname.lastname@example.org or by phoning +44 07809 304027 or
writing to us at the address further below.r
13 - CCTV
The osteopathic clinic does not have CCTV inside the clinic, however, the Lordswood Leisure Centre does
have CCTV covering the car park and all the internal corridors including the one leading to the main door of
the Lordswood Osteopathic Clinic. The recordings from these CCTV cameras are kept onsite and the controller of these is the Lordswood Leisure Centre’s General Manager - Mr Spencer Grimwade. The recordings
are not stored by any other outside company and are kept onsite for two weeks, after which time they are
then deleted. Should you wish to have access to these recordings please contact Mr Spencer Grimwade on
14 - Complaints
In the event that you wish to make a complaint about how your personal data is being processed by Osteopaths you have the right to complain to us. If you do not get a response within 30 days, you can complain to
The details for each of these contacts are:
Sue Jennings, Lordswood Osteopathic Clinic, Lordswood Leisure Centre, North Dane Way, Chatham,
Telephone 07809 304027 or email: email@example.com
Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/
LORDSWOOD OSTEOPATHIC CLINIC